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Rehabilitation and Social Guidance Agency

Short Brief about the Agency:

The rehabilitation and Social Guidance Agency (Agency) carries out its work in accordance with comprehensive policies and offers variable programs to all eligible groups based on the strategy for empowering and building the capacity of the beneficiaries. The Agency seeks to empower the family, structurally and functionally, to participate in the sustainable development of society through capacity building, empowerment of family, individuals, and establishments, and employment of the available resources. The Agency also aims to raise and employ their energies and initiatives, help them gain an increasing ability to solve the problems they and upgrade the quality of their lives to prepare the family to manage its own life and affairs. The objective is to make the family a main element of society to create cohesion and stability and transform it into a participant family, which will lay the foundations for the success of the empowerment plan, expand the family’s options and build its capacity to manage its own affairs and wellbeing.

The Agency works on familiarizing the beneficiaries with the social establishments, which can help them and help the social establishments they can perform their functions as required. The Agency provides excellent development services as per the latest practices to achieve family stability, cohesion, protection, and investment and strengthen its capacity to improve its social performance and protect the same against the effects of social problems or limit them. The Agency also works on assisting the family to fulfill its function and perform its role in taking care of its members, as well as targeting support for those most in need of help and effectively taking care of them to contribute to their independence and lack of reliance upon the governmental aids. This operation is carried out with high efficiency and great impact.

Further, the Agency provides care, rehabilitation, and empowerment for disabled persons, orphans, elderly persons, abused women, and children to achieve a sound upbringing and compensate them for deprivation. The Agency also works on guiding the juvenile, modifying their behavior to be productive members of society, monitoring children at risk of delinquency, and supporting families, especially the working woman, by providing an appropriate environment, comprehensive care, useful educational and entertainment activities for their children under its supervision and follow up of the National children's hospitality centers. In addition, the Agency combats children begging by studying the beggars’ social and economic conditions, providing them with support and empowerment, developing and building partnerships and institutions, enhancing and concluding agreements, memoranda of cooperation and understanding, as well as adding the e-linkage to make it easier for the beneficiaries to access the services together with sectors (governmental, private and non-profit to serve the users).

The Agency develops policies, regulations, systems, and programs of family guidance develops and follows up the implementation of work criteria in such centers, works on raising the family's general awareness, and addresses the problems and cases it faces in partnership with the government, private and non-profit sectors.

Functions of Agency:   

  • Implementation of the general policy of the Ministry of Human Resources and Social Development (HRSD) by relying on planning, organization, guidance, coordination, and communication in accordance with a unified system that uses control and feedback to correct its paths, and ensures the achievement of goals with high efficiency and effectiveness.
  • Measurement and follow-up of successful performance of all daily works in departments, seeking to develop employees, build their capacity, hear their opinions and motivate them to get informed of achievements and challenges they face.
  • Development of the general procedures and work manuals, sharing knowledge with branches to upgrade them, upgrading and developing the level of work performance as per the functions of all services provided to the beneficiaries, preparing appropriate buildings, developing programs, describing the social, psychiatric and healthy services in coordination with the relevant agencies and departments to facilitate communication, achieve the desired goals and rectify the shelters.
  • Getting the beneficiaries of the Agency’s services, citizens, civil society, and business institutions involved in formulating policies, making decisions, managing services, improving their level and controlling them, measuring their satisfaction, and taking their views into account.
  • Achieving the bases of guidance, reform, rectification, and social rehabilitation for juveniles and those at risk of delinquency of both genders for the groups covered by the care.
  • Development of social care policies for begging in the Kingdom of Saudi Arabia, development of the plans and programs that ensure the provision of all services to Saudi beggars for physical, social, and psychological rehabilitation to be normal members of society, working on preventing them from begging again, and contributing to reducing the spread of begging in society by all means available.
  • Provision of a decent life for the orphans by providing a good family environment, empowering them to be able to be independent and productive in their society in accordance with the orphans' strategy, modeling and supporting initiatives, and orphan sponsorship strategy.
  • Working on enhancing the elderly person system in the Kingdom of Saudi Arabia through an organization, raising awareness, improving services quality and efficiency, expanding the scope of coverage across the Kingdom, and upgrading the level of service provided to the elderly persons, whether at the governmental or civil social care houses, with the highest quality criteria.
  • Enhancing the health care system (preventive - awareness-raising - rehabilitative) and developing the systems and services of the health care field for the categories sponsored by HRSD.
  • Providing financial and in-kind supporting services to disabled persons and families sponsoring orphans.
  • Implementing the regulations and legislation related to domestic violence, developing work mechanisms, standardizing executive procedures, and spreading awareness about the concept, danger, and bad effects of abuse on building the personality of the individual and the stability and cohesion of society through partnerships with the relevant authorities, coordinating efforts with other parties supporting family protection work, operating and managing reporting centers to receive all reports of violence and abuse against women of any age, children under the age of eighteen, vulnerable groups, the elderly and disabled persons, and providing documented statistical information about cases of abuse, which are used in developing treatment mechanism and in conducting specialized scientific research and studies. - Providing rehabilitative to disabled persons at rehabilitation centers (severe, intermediate, double, and with mild disabilities categories), providing social care for them, and rehabilitating socially suitable cases by familiarizing them with serving themselves and enhancing their role in society according to the best methods based on the latest scientific methods to improve the quality of social services provided by the centers, empowering disabled persons, investing their abilities, guiding them, preparing them and qualifying them to work in one of the professions suitable for them.
  • Supervising and supporting the daycare centers and non-governmental rehabilitation centers, whether they are sole proprietorships, charities, or civil committees.
  • Encouraging civil societies and institutions to contribute to providing care, rehabilitation, and social guidance services of all forms.
  • Contributing to enhancing partnerships with the private sector to support and fund the social care programs by privatizing social care services.
  • Regulating the social practice operation via granting licenses to the social practitioners for all sectors.
  • Developing business roles, policies, and criteria for national children's care centers, activities, and programs provided to beneficiaries, as well as working on a strategy that ensures the provision of entertainment and educational services for children.
  • Supervising the national children's care centers to ensure that services are provided efficiently and effectively.

Agency Goals:

  • Developing a set of goals that shall be achieved via an accurate and clear action plan to find solutions for problems and select a strategy or set of strategies that help implement the action plan.
  •  Raising the efficiency and effectiveness of the social services provided in the Agency and branches by modern and evidence-based methods, upgrading the level of services provided to beneficiaries in order to achieve a prosperous future and sustainable development.
  • Developing methods that enable the needy persons to access the Agency services.
  • Building capacity of beneficiaries of Agency services and programs, employees, and branches.

Agency Programs:

The Agency provides many programs and projects that contribute to raising the economic and social levels of the beneficiaries, helping them assist themselves and transferring them productive powers that can earn their living by caring for, training, and rehabilitating individuals in different social care houses, institutions, and centers, or by providing aids. This aims to empower disabled persons, orphans, elderly persons, abused women, and children to achieve a sound upbringing and compensate them for deprivation. In addition, the Agency aims to encourage and support families sponsoring orphans, work on guiding the juvenile, modify their behavior to be productive members of society, monitor children at risk of delinquency, combating children begging through studying the beggars’ social and economic conditions and providing them with support and empowerment. The Agency intensifies its programs to support the activities of family and childhood care, as the family is the main pillar of building human society, by raising family awareness and guiding it to perform its function in upbringing its children and preparing them to contribute to development and progress of society in economic and social aspects. This is also achieved by taking care of adaptation and acceptance programs and providing social stability for such categories for the purpose of re-adapting them in a social aspect to the outsider community and helping them overcome social problems.

The Agency organizes and manages projects, programs, and resources management to achieve the strategic goals that enable the successful completion of the project. The Agency considers the quality, time, and cost by applying project methodology and governance. The Agency implements the project outputs, programs of the National Transformation Program, and the projects of other strategies within the Agency and works on improving the performance and results of projects and programs and developing work in projects and programs.

Following the key initiatives and projects aiming to develop, take care of, rehabilitate and guide the beneficiaries’ service:

  • Development of a comprehensive strategy to provide care in all aspects for the orphans, which includes the development of plans, procedures, and regulations, including the provision of care from alternative families named sponsoring families. HRSD’s role is (to assess the family and its appropriateness for fostering (in social and psychiatric aspects), continuously and regularly follow up with the family after fostering, develop rehabilitative programs for the sponsoring families, disburse an amount to support them to perform their role in sponsoring such category and work with such families to overcome difficulties to achieve a decent and independent life for the orphan to be an active member of society.
  • Domestic Social Rehabilitative Care Programs for disabled, elderly, and confined-to-bed persons, as the preventive and social services they need, are provided in their family and social environment to improve their personal abilities to become independent and self-reliant.
  •  (Implementing Regulation of the Law for the Protection of the rights of the Elderly People and their Care)
  • Disbursement of monthly financial aid and medical devices for disabled persons.
  • Provision of discount cards for public transport passengers and traffic facilities cards and grant them to disabled persons and cards for autism.
  • Provision of programs of exemption from visa fees for disabled persons.
  • Disbursement of the monthly financial aid (for the families fostering orphans - orphans marriage - end of fostering - charities sponsoring orphans).
  • Project of the establishment of a program for granting professional licenses to social practitioners.
  • The initiative of development of family guidance services in integration with governmental authorities and partnership with the third and private sectors.
  • Draft strategy for the development of family and social guidance services and knowledge transfer to the employees.
  • Project of the establishment of a call center and remote family guidance platform.
  • Project of training and rehabilitating the family guidance practitioners.
  • Project of building strategic partnerships and consulting services for family guidance.
  • Project of raising awareness and access to family guidance services.
  •  Draft strategy for the development of national children's hospitality centers.
  •  Project of training and rehabilitating the care providers.
  •  Project of raising awareness about the importance of child care.
  • Project of automating the services of children's hospitality centers.

Following the key future programs, initiatives, and projects of the Agency within the development sector:

  • Orphans Empowerment and Independence Initiative.
  • Project of E-Fostering Portal.
  • Project of building partnerships to train and employ disabled persons.
  • Project of developing the regulatory controls for National Elderly Persons Centers.
  • Draft Law for the Protection of the Rights of the Elderly People and their Care.
  • Issuance of Combating Begging Law.
  • Establishment of a hotline for combating begging concerns with support and guidance for security authorities 
  • Undertaking an awareness campaign about begging.
  • Project of developing and operating domestic violence reporting centers.
  • Project of the E-system for social specialties licensing.
  • Project of automating the services provided to the children's hospitality centers
  •  Project of preparing approved programs for the national children's hospitality centers
  •  Project of developing the laws, regulatory controls, and procedures of the national children's hospitality centers

Agency Initiatives:

One of the goals of the National Transformation Strategy (improvement of the effectiveness and efficiency of social services) has included supporting and taking care of the neediest in an effective manner that contributes to their independence and lack of reliance on governmental aid. In addition, this operation shall be carried out with high efficiency, great effect, and reduced cost through 18 initiatives.

  • Development of a strategy for sponsoring orphans with special conditions.
  • Modeling, preparing and assigning the social care services provided to elderly persons in centers, houses, and institutions in partnership with the private and non-profit sectors.
  • Modeling and preparing the social care services provided to juveniles in centers, houses, and institutions in partnership with the private and non-profit sectors.
  • Development of family support and guidance services in integration with governmental authorities and partnership with the third and private sectors.
  • Establishment of authority for family protection.
  • Development of preventive strategies and programs working on reducing some negative social phenomena.
  • Development of awareness campaigns to prevent society from domestic violence.
  • Development of an integrated package of services covering the needs of victims and abused individuals during and after domestic violence.
  • Measurement of the impact and improving the spending efficiency on the social care programs.
  • Development of mechanisms of cooperation among all authorities concerned with domestic violence.
  • Partnership with the third sector to increase the geographical coverage of the social protection authorities.
  • Establishment of authority for social specialties.
  • Development of extensive social services for disabled persons.
  • Modeling and developing the disabled person day care services in partnership with the Ministry of Health, Ministry of Education, and private and non-profit sectors.
  • Development of Domestic Violence Reporting and Child Protection Center.
  • Development of a framework for execution of alternative punishments of juveniles.
  • Social Specialties Initiative.
  • National Children Hospitality Centers Development Initiatives